Thursday Thirteen #24
I talk a lot about writing on my blog, but as many of you know I have a full time day job. I am a technical/soft skills trainer and an instructional designer. Since I’ve been talking about how tired I’ve been recently, I thought I’d share some of the courses I teach on a regular basis. I’ve also included the class length just for fun. 
Here they are in no particular order.
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1. Product Introduction. I review all of the products and services my organization sells and supports. 1 hour 2. Professional Writing. Punctuation, spelling, and grammar. The funny thing is I’m a terrible speller myself, but I’m honest with them. 3. Introduction to Quality. I talk about our quality assurance program and how it affects the reps. 1 hour 4. Troubleshooting Tools. I show them how to use the software tools to help fix our products. 4 hours 5. Stellar Service. This is a two day customer service course. It’s a fun one to teach because I get to give our candy and stickers! 16 hours 6. Introduction to ISO. We are an ISO organization. I talk about what that means to the new hires and the impact on our organization. If you’re curious about what ISO is, check here. 1 hour 7. Phone system training. We get to play around in a training environment with our phones. They can make calls, transfers, conference calls, etc. Usually a lot of giggles going on. 2 hours 8. Cultural Training. We are an international organization so we talk about the different countries in which we do business and the cultural differences. 2.5 hours 9. Process and Procedures. What they need to know to do their jobs on a daily basis. 3 hours 10. Hands-on Lab. This is a two day lab where they get to play with our devices and they get to break them…and then fix them…we hope. 8 hours 11. Message Flow. Here I talk about how our products work on the network. They need to know the message flow really well so they know where to start with troubleshooting. 3 hours 12. Intranet Training. We have a big monster of an Intranet they need to learn how to use. 3 hours 13. Common Technical Scenarios. Here we talk about a lot of the cases they’ve seen during their job shadowing. I also run them through some common scenarios and have them try to reason them out. 3 hours |
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April 26th, 2007 at 8:01 am
That’s a very accomplished list — no wonder you’re tired.
Great idea for a TT!
April 26th, 2007 at 8:13 am
No wonder you get tired from training. That’s a lot of stuff to cover. But, you can tell when a company has well trained staff and cares about customer service. After a month of dealing with the tax department, do you know how wonderful it is to hear “How can I help you?” on the phone and they really mean it?
April 26th, 2007 at 8:17 am
Wow, to say you’re busy is an understatement! I admire you for doing all that and writing too.
My TT is a list of things I do on my computer.
April 26th, 2007 at 8:24 am
Wow! It sounds like an interesting (if tiring) job you have.
April 26th, 2007 at 8:55 am
Jesus, Christine… my respect for you in your EDJ just grew exponentially! And I thought you were the relief receptionist…
April 26th, 2007 at 8:56 am
Thursday Thirteen: Pretzel
Happy Pretzel Day!
Soft Pretzel
Hot Buttered Pretzel
Cinnamon-Raisin Soft Pretzel
Out of the Ballpark! Pretzel
Mustard Garlic Pretzel
Asiago and Cheddar Soft Pretzels
Easy Soft Pretzels
Crispy Pretzel Bars
Chocolate Pretzels
Vanilla Covered …
April 26th, 2007 at 9:03 am
boy are you bringing back memories of when i spent years laying out instructional manuals for nuclear power plants. DOE fundamentals - all 13 books right here baby. Five times. Gotta love the government.
April 26th, 2007 at 9:07 am
Oh the international class sounds like a whole lotta fun. The rest I am sure you can make fun, somehow.
April 26th, 2007 at 9:47 am
Some of those sound very interesting. I think I would enjoy the cultural one, personally.
April 26th, 2007 at 9:51 am
I’ll take the Phone System training for my phone phobia! Sounds like an enourmous amount of info to keep in your head. Can you transfer some of it to a ‘mental CD’ and give more of your brain time to your writing? I’ll bet no one will be able to tell the difference when you stop for one second and put your ‘CD files’ back in.
April 26th, 2007 at 9:55 am
Yikes, I’m glad I don’t have to work that hard!!!!
April 26th, 2007 at 10:26 am
That’s a lot of teaching. I’d be tired, too! How do you fit any writing in?
Happy TT!
April 26th, 2007 at 10:51 am
Wow, you are a busy girl!
April 26th, 2007 at 11:01 am
can you teach my employees number 5. They are being lazy lately. THis is a lot. But, you get to meet so many people. Good fodder for your books.
April 26th, 2007 at 11:28 am
WOW that sure is accomplished list! I wonder just how did you do it..*grin*.
I too, so bad with spelling and even my grammars are terriable but I try not to worry so much of it
Happy TT - have a good day!
April 26th, 2007 at 11:37 am
Wow! You’re one busy teacher!
April 26th, 2007 at 11:54 am
WOW! I’m impressed. This is a great idea for TT. I would love to attend the cultural class and the class where you break your products and then fix them.
FUN!
April 26th, 2007 at 11:57 am
That’s a big list of tasks and responsibilities there! I am a manager of client relations and software trainer. It tends to make for an interesting day
Thanks for Sharing D’Abo.
April 26th, 2007 at 11:57 am
Wow, that’s a lot to cover. Sadly, a lot of people have terrible writing skills–and I don’t mean things a spellcheck will fix.
April 26th, 2007 at 12:34 pm
Wow…impressive:)
April 26th, 2007 at 1:03 pm
That sounds like a great job.
April 26th, 2007 at 1:26 pm
I’ve often wondered what your other job was, now I know. No wonder you get tired, fitting your writing in around all that. What do you do to give your brain a rest?
April 26th, 2007 at 2:03 pm
That’s pretty intense…a lot of behind the scenes work huh?
Have you read Made To Stick I bet it would be relelvant to some of your work…real job and writing job!
Here is my list:
http://gnosticminx.blogspot.com/2007/04/shakespeares-baptism.html
April 26th, 2007 at 4:48 pm
Oh my goodness. I didn’t realize you were an instructional designer - you’re the first one (other than myself) that I’ve encountered via T13. Super cool.
Boy do I have a giftlet for you. Last week I wrote a lengthy post re: what an ID actually did. If you’re like me and have had difficulty explaining the functions of ISD to someone, this may be useful to you - http://daemon-ink.net/blog/?p=406
As for Technical Training - been there, done that, much prefer ISD. Granted, I have a tonne of respect for people who actually facilitate training in a corporate environment. They’re amazingly patient individuals.
April 26th, 2007 at 4:57 pm
You’re obviously an overachiever and in need of a vacation! Whew! When do you have time to blog?! Happy TT!
April 26th, 2007 at 5:29 pm
I think that sounds kind of fun but I’m an Administrator at heart!
April 26th, 2007 at 6:10 pm
After eleven years of being a housewife, all that sounds absolutely fascinating!
April 26th, 2007 at 8:03 pm
Holy crud woman!!! Ok, I am so going to post 13 of my duties for next week. I don’t have to teach (thank goodness), but I do have a weird relationship with the photocopier.
Just kidding.
April 26th, 2007 at 8:10 pm
Hi everyone! I absolutely love my job and I’d hate for anyone to think otherwise. But it does keep me hopping.
Amy, I’m a close, personal friend of the photocopier. We’re having an affair.
April 26th, 2007 at 8:55 pm
Wow, Christine! You’re super-knowledgeable, and your day job does sound very busy! Very impressive.
Take care, and happy TT!
April 26th, 2007 at 9:29 pm
Uh… I don’t think I’d want that job. Sounds like it requires organization.
April 27th, 2007 at 12:05 am
All I can say is Wow! I’m impressed. And you still find time to write? Good for you!
April 27th, 2007 at 11:27 pm
You are a trainer? Neat -O. Me, too. We should trade stories someday.
BTW, I am so stealing this Thursday Thirteen topic!